Privacy Policy

We collect information you provide to us directly, and information collected automatically when you use our website.

Information you provide

• Contact details - your first and last name, phone number, and email address.
• Business details - company or authority name, MC/DOT number, company website, and home-base state.
• Freight and operation details - freight type, lanes, equipment, load information, and anything you include in a quote request or message.
• Communications - messages, documents, and records of your correspondence with our dispatch desk by form, phone, SMS, WhatsApp, or email.

Information collected automatically

• Usage data - pages viewed, referring links, and general interaction with the site.
• Device data - browser and device type, and approximate location derived from your IP address.
• Cookies and similar technologies - used to keep the site working and to understand how it is used.

We use the information we collect to:

• Respond to quote requests, dispatch inquiries, and support questions.
• Provide, coordinate, and manage our truck dispatching and freight brokerage services.
• Send service-related messages by email or SMS where you have consented - such as quote follow-ups, dispatch and load updates, scheduling, and account notifications.
• Verify carrier and broker credentials and meet MC/DOT and other legal or regulatory obligations.
• Maintain the security of our site and prevent fraud or abuse.
• Improve our website, services, and customer experience.

If you provide your mobile number and opt in - for example, by checking the SMS consent box on our contact form or by requesting text updates - we may send you conversational and informational text messages related to your inquiry, dispatch service, and account. Consent to receive SMS is never a condition of using our services.

You can opt out at any time by replying STOP, and reply HELP for help. Message and data rates may apply, and message frequency may vary. Full details are in our SMS Terms of Service.

We do not sell your personal information. We share it only as needed to run our services and meet our legal obligations:

• Service providers - vendors who host our website, deliver messages, or help us operate, bound by confidentiality obligations.
• Carriers, brokers, and shippers - the limited information needed to book, dispatch, and complete a load you have asked us to handle.
• Legal and safety - when required by law, regulation, or subpoena, or to protect the rights, property, or safety of Ace Legacy Services, our clients, or the public.

As stated above, mobile opt-in and text-messaging consent are never shared with third parties or affiliates, and we never sell your personal information.

Our site uses cookies and similar technologies to remember your preferences, keep the site functioning, and measure how it is used so we can improve it. You can control cookies through your browser settings; disabling them may affect some features of the site.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so while we work hard to protect your data, we cannot guarantee absolute security.

We keep personal information for as long as needed to provide our services, maintain business and dispatch records, comply with MC/DOT and tax requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or de-identify it.

• SMS - reply STOP to any message to opt out; reply HELP for assistance.
• Email - use the unsubscribe link in our emails, or contact us to stop marketing messages.
• Access and updates - request a copy of the information we hold about you, or ask us to correct or delete it, subject to our legal record-keeping obligations.

To exercise any of these choices, contact us using the details below.

Our website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Our site may link to third-party websites, such as load boards or carrier tools. We are not responsible for the privacy practices or content of those sites; please review their policies before providing information.

We may update this Privacy Policy from time to time. Changes take effect when we post the revised version on this page and update the "Last updated" date above. Continued use of our site or services after changes means you accept the updated policy.

Questions about this Privacy Policy or your information? Reach Ace Legacy Services by email at dispatch@acelegacyservices.com, by phone at +1 (800) 555-0199, or by mail at Chicago, IL - serving all 48 contiguous states.